Features and benefits for Vets and their patients
Vets Choice is a product of Guild Insurance and endorsed by the AVA, built to promote responsible pet ownership. Our policy is here to help more pets receive the treatment and care they need, by removing tough financial decisions from everyone involved.
When insured with Vets Choice, both you and your patients receive a range of features and benefits, shown in the table below.
Three levels of cover
| Vets Choice Rookie | Vets Choice Pro | Vets Choice Elite |
| Vets Choice Rookie is a free 28-day policy exclusively available through referral vets for puppies and kittens between eight weeks and six months old. This policy has reduced waiting periods to one day for accidents, and two days for illness claims. Dental add-ons are not available for Rookie. | Vets Choice Pro is our accident and specified illness cover, and includes cover for major diseases such as cancer, tick paralysis and cruciate ligaments as well as a specified list of illnesses. The cost for investigation and diagnosis of conditions such as arthritis, diabetes and epilepsy is covered, however treatment costs are not covered. | Vets Choice Elite is our accident and illness policy, and includes everything covered by Vets Choice Pro, as well as other illnesses including the investigation, diagnosis and treatment costs of chronic conditions such as epilepsy, arthritis, diabetes, skin, ear, gastro intestinal and heart conditions. |
The following add-ons are also available:
Dental Accident and illness cover |
Dental Plus* Routine care cover |
Cruciate Ligament* Options of $3,300 or $5,300 |
*Please note, Dental Plus is an extension of the Dental add-on, and cannot be purchased on its own or added to the Vets Choice Rookie policy.
Features and benefits summary – Vets Choice Pro and Elite
Cover for life | If the pet joins Vets Choice before they reach their 9th birthday, they can be covered for as long as the premium payments are kept up to date. |
Choice of Benefit Level | Vets Choice now offer 80% benefit level options for eligible claims once the excess has been paid. Current excess options are $200, $350 and $500. |
Pre-approval | Customers can obtain pre-approval for a scheduled procedure for their pet. The customer simply submits the quote to the Vets Choice team and once approved they only need to pay the excess to proceed. Vets Choice will then pay the vet 100% of eligible claims directly with no need for the pet owner to fund the treatment. |
Third-party cover | All policies include third-party liability cover, which protects against any personal injury or property claims brought against pet owners as a result of damage caused by a pet. |
No claims bonus | Pet owners receive a no claims bonus of 5% after their first year insured with Vets Choice if no claims are made. |
Multi-pet discount | Pet owners receive a multi-pet discount of 5% when they insure two or more of their pets with Vets Choice. |
Making a claim | Claims can be made easily online by visiting vetschoice.net.au or calling 1800 999 738. |
Give back to the community | All policies contribute a percentage to both the Vets Benevolent Fund and a local animal shelter, helping both vets, the families of vets and animals in need. |
Pay by the month options | Pet owners can elect to pay their premiums annually or monthly at no extra charge. |
Vets Choice important contacts
Vets Choice General Enquiries Email | vetschoice@guildinsurance.com.au |
Vets Choice Vet Referrer or Policy Enquiries | LSmoothy@guildinsurance.com.au (Lyz Smoothy) |
Vets Choice Policy Holders – Claims Email | vetschoiceclaims@guildinsurance.com.au |