Providing your details to us.

Following a review of our portfolio, we identified that over the life of your policy, some of the discounts that were offered to you weren’t delivered in the way that we expected them to be. This was due to our system inadvertently blocking the application of the full discount that you were due.

Over time, Vets Choice have offered a variety of discounts and promotional offers. These can relate to items such as; s, promotional campaigns for new policies, staff discounts, existing customer discounts, introductory or new application discounts, and partner discounts.

Yes, it is. The Australian Securities and Investments Commission (ASIC) required all insurers to review their pricing practices, systems and controls as a matter of priority to ensure customers get the full discounts they were promised. 

We have reviewed our portfolio over the past 5 years. This was the scope as determined by the Australian Securities and Investments Commission (ASIC), and every policy has gone through a comprehensive review from the commencement of this 5-year period.

The scope of the review relates to general insurance retail products, and every policy has gone through a comprehensive review. If there is a particular policy that you want checked, we can help confirm if it was or was not impacted.

Vets Choice have amended our systems to ensure that any discounts currently active on a policy are passed on in full. If you would like more specific information on any particular discounts applied to your policy, we can review and advise.

 Yes, interest is calculated at a 10-year government bond rate plus 3% until the date of refund.

Yes, the Australian Securities and Investments Commission (ASIC) has been notified and advised of the remediation process that we are undertaking and will be advised upon completion of this refunding process.