Financial Hardship Policy

Vets Choice is a product underwritten by Guild Insurance Limited.

 

We appreciate there are times when circumstances beyond your control can make it difficult to meet all your financial commitments.  Our Financial Hardship Policy can help you access support and services when you need them the most.

We are committed to understanding your unique set of circumstances and reviewing what support options may be available.
These options may include:

  • Offering instalment payments
  • Assisting you with a review of your cover
  • Fast tracking your claims
  • Placing a hold on recoveries

If you need support with any of our insurance products or services, please let us know how we can help you as soon as possible by:

  • Calling us on 1800 810 213 and speaking with one of our consultants
  • Complete the form to apply for financial support and sending it to [email protected] – call 1800 810 213 if you require assistance completing this form.

Financial Hardship Application Form

 

You may need to provide supporting information to assist us with your request.

We will discuss what documents we need with you when we receive your application.

Here are some free and confidential support services that can provide advice

Privacy Policy

Our Privacy Policy explains how we manage your personal information.  We are bound by the Privacy Act 1988 (Cth) to protect and maintain confidentiality of your personal information.

Financial Hardship provisions in the General Insurance Code of Practice

Visit 2020 General Insurance Code of Practice for more information